ZedMobile Privacy Policy

Effective date: August 01, 2024

Last updated: August 01, 2024

1. Introduction

Welcome to ZedMobile ("ZedMobile" or "We"), a mobile network operator committed to providing top-notch telecommunication services in Zambia. Our Privacy Policy is designed to inform you about:

• Who we are
• The types of personal data we collect
• The reasons for collecting your data
• How we use and protect your information

This notice underscores our commitment to safeguarding your privacy and interests. "Personal data" in this notice refers to any information relating to an identified or identifiable individual.

2. Who ZedMobile is in the Context of Personal Information.

ZedMobile operates as a controller of your personal data and is responsible for the processing of your data.

3. Personal Data Collected

3.1. Types of Data Collected

We collect, use, store, and transfer various types of personal data, including but not limited to:

• Identity Data: Name, date of birth, gender
• Contact Data: Address, email address, phone number
• Financial Data: Payment information, bank account details
• Transaction Data: Details about payments to and from you
• Technical Data: IP address, browser type, time zone setting, device identifiers
• Profile Data: Username, purchases or orders made by you, your interests, preferences, feedback, and survey responses
• Usage Data: Information about how you use our website, products, and services
• Cookie Data: Information collected through cookies and similar technologies
• App Data: Information collected through our mobile applications, such as app usage data, crash logs, and performance metrics
• Marketing and Communication Data: Your preferences in receiving marketing from us and your communication preferences

3.2. Data Collection Methods

We collect data in various ways:

• In Person: When you visit our stores or interact with our representatives
• Over the Phone: When you call our customer service
• Email: When you contact us via email
• Website: When you visit our website, fill out forms, subscribe to newsletters, apply for jobs, or participate in surveys
• Mobile Apps: When you use our mobile applications, we may collect data such as app usage, performance metrics, and crash logs

3.3. Website Data Collection

When visiting our website, our server automatically records:

• Your IP Address
• The date and time of your visit
• The type of browser you use
• The URL of the site that referred you to ours
• Any personal information you voluntarily provide through our website

4. Use of Personal Data

4.1. Purpose of Data Collection

ZedMobile collects personal data for specific purposes and ensures it is not reused for incompatible purposes. We use your personal data to:

• Communicate with You: Respond to queries, share newsletters or alerts, marketing
• Process Payments: Handle billing and payments for products or services
• Provide Services: Enable the use of telecommunication services (voice calls, data bundles, messaging, roaming)
• Purchase Facilitation: Allow the purchase of products/services (SIM cards, routers, phones)
• Improve Operations: Enhance internal operations, manage network, products, and service offerings
• Legal Compliance: Comply with legal, governmental, or regulatory requirements, and for use in legal proceedings
• Security and Fraud Prevention: Verify identity, conduct credit checks, prevent fraud, enhance security, recover debts
• Research and Analysis: Conduct research, statistical, survey, and other scientific or business purposes

5. Retention of Data

Your personal data will be retained as long as necessary for the purposes outlined in this notice and in accordance with legal requirements.

6. Sharing of Personal Data

6.1. Third-Party Service Providers

We may share your personal data with third-party service providers who perform services on our behalf. These parties are not authorized to use or disclose the data for any other purpose and all the required mitigations as provided in the Data Protection Act No. 3 of 2021 will be considered before the data is shared.

6.2. Legal Obligations and Protection

We will maintain the confidentiality of your personal data but may disclose it when required by law or when necessary to protect our rights, property, or the safety of our users or the public.

7. Cross-Border Transfer of Personal Data

As a company having partnerships with multinational companies, we may transfer your personal data to affiliated companies or third-party vendors located outside Zambia. Such transfers will comply with Zambian Data Protection Act No. 3 of 2021 and ensure adequate safeguards for your data.

8. Cookies

8.1. Third-Party Service Providers

We use cookies to:

• Recognize you when you visit our websites
• Track your preferences
• Analyze the use of our websites

8.2. Third-Party Websites

Our website may contain links to other websites. ZedMobile is not responsible for the privacy practices or content of these external sites.

9. Legal Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data and the purposes for which it is being processed
• Withdraw Consent: Withdraw consent at any time, such as unsubscribing from marketing communications
• Object to Processing: Object to automated decision-making
• Rectification: Request correction of your personal data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another controller
• Restriction: Request restriction of processing of your personal data
• Information: Request information on specific data processing activities

You have the right to lodge a complaint with us or contact the Data Protection Commissioner if you believe your rights are being violated. However, we encourage you to contact us first for assistance.

10. Consent

By subscribing to our services, you, the Subscriber, acknowledge and agree that your personal data may be processed by Zedmobile as described in this Privacy Policy.

11. Queries

For further queries regarding your personal data, please contact our Data Protection Officer:

Data Protection Officer
ZedMobile
Contact Number: +26098888888
Email: dataprotectionofficer@zedmobile.co.zm